Service

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Hero Intro

From customization and engineering support to quality control, delivery protection, and after-sales service, HISURP provides complete support for Industrial Air Conditioner projects. Every step is managed with clear standards, defined timelines, and practical service measures to help customers buy with confidence and operate with peace of mind.

Trust Highlights

20 Years in Specialized Industrial Air Conditioner
2 In-House Laboratories
ISO/IEC 17025 Accredited Laboratory Testing
Response Within 2 Hours
1-Year Warranty

Pre-Sales Service

Customized Industrial Air Conditioner Solutions

Industrial Air Conditioner is not one-size-fits-all. HISURP provides professional customization services based on actual operating conditions and application requirements.

We evaluate key project parameters, including:

Installation layout;
Usage patterns;
Environmental conditions;

We also support customized adaptation in:

Function;
Appearance;
Interface;

This allows us to provide solutions that are better matched to real application needs and performance expectations.

Performance-Oriented Customization

By customizing units according to relevant parameters, we help optimize:

Energy efficiency;
Cooling capacity;
Noise control;

Our goal is to deliver Industrial Air Conditioner solutions with stable performance, efficient operation, and reliable long-term use.

Strong Product Development Capability

HISURP has been deeply engaged in the field of specialized Industrial Air Conditioner and refrigeration for 20 years. With experience across multiple industrial applications, we are able to provide customized products and technical services quickly and accurately.
Our development strengths include:

Year-round cooling technology for ultra-wide and extreme ambient temperature conditions;
High-precision direct-expansion refrigeration temperature control technology;
Dustproof, anti-corrosion, explosion-proof, and vibration-resistant process treatment technologies;

Our R&D resources include:

An independent development team;
2 laboratories, including one upgraded laboratory;
R&D personnel with around 10 years of industry experience;
A new project development cycle of 6 to 12 months

Personalized Technical Support

Our team works closely with customers throughout the customization process to understand project priorities and provide more targeted technical support. This helps ensure that each unit is aligned with the specific demands of the application environment.

Production & Quality Control

Strict Quality Control at Every Stage

Quality control is implemented throughout the manufacturing process, from component sourcing to final commissioning before shipment.

Core Component Control

Core components are sourced from leading domestic and international brands. For example, compressors are available from:

Daikin
Panasonic
Copeland
Sanyo
Bitzer
Invotech
Highly

Multi-Stage Inspection Process

To ensure consistent product quality, we carry out inspection at multiple stages:

Incoming Material Inspection
All incoming materials are inspected before being accepted into the warehouse.

In-Process Inspection

Inspection is carried out during production to monitor quality throughout the manufacturing process.

Factory Inspection and Commissioning

Each unit is tested and commissioned before shipment.

Laboratory Testing and Reports

Our laboratory is accredited to ISO/IEC 17025 and can provide product performance testing. After the product passes testing, a CNAS report can be provided.

Third-Party Inspection Support

To give customers additional confidence before shipment, HISURP also supports third-party quality inspection.

Production Progress Updates

During production, we provide updates on manufacturing progress so that customers can follow the status of their orders more clearly.

Model	Qty	Technical Dept.	Sourcing Finished	Sheet Metal Ready	Heat Exchanger Sheet Metal Ready	Heat Exchanger Ready	Final Assembly	Holding Pressure	Electric	Commissioning	Packing
CAC-250	4	done	done	done	done	done	done	done	done	done	2025/11/25
CAC-600	10	done	done	done	done	done	done	done	2025/11/25, 5 sets 2025/11/27, 5 sets	2025/11/25, 5 sets 2025/11/27, 5 sets	2025/11/30
CAC-1900	8	done	done	done	done	done	4 sets started, 4 sets expected 2025/11/22	2025/11/30	2025/12/3	2025/12/9	2025/12/12

Delivery & Shipment Protection

Clear Delivery Time

We provide transparent lead times to support project planning.
Standard models: 30–45 working days
Customized models: 60–90 days
Customized models include adaptation in:

Function
Appearance
Interface

Flexible Trade Terms

We support multiple trade terms, including:

Delivery arrangements can be adjusted flexibly according to customer needs.

Packaging Protection Before Shipment

To help ensure that goods arrive in good condition, we take the following steps:

1. QC Inspection Before Packaging
2. Before packaging, quality control personnel inspect each item. Once no quality issues are found, a QC label is affixed. This confirms that the goods are in good condition before packaging and shipment.

2. Packaging Method Selection
We evaluate the product’s size and weight and select a suitable packaging method accordingly.

3. Unit Fixing for Transport Stability
The unit is secured to the base frame with screws to prevent movement during transportation.

4. Protective Filling Materials
Cardboard boxes, foam, and bubble wrap are used to reduce vibration impact and help prevent surface scratches during transport.

Container Loading Protection

If container shipment is selected, we will:

Prepare a reasonable loading plan;
Communicate with the customer in advance;
Maximize container space utilization during loading;
Use fumigated triangles to secure empty spaces and reduce cargo movement during transportation.

These measures help improve shipping safety and reduce transport risk.

After-Sales Service

Fast Response Mechanism

HISURP has an after-sales service group in place to ensure a response within 2 hours after receiving a repair request.

Tiered Fault Handling

Faults are handled according to severity to improve response efficiency and reduce downtime.

General Faults
Customers can first refer to the instruction manual. If needed, HISURP will promptly arrange remote guidance for repair.

Quality-Related Faults
For faults caused by product quality issues, local repair personnel can be arranged to arrive on the same day, or remote guidance can be arranged promptly.

Major Faults
For major faults, personnel will be arranged to go to the site within 2 days.

Maintenance and Technical Support

HISURP provides long-term support services, including:

Lifetime free technical consultation;
Operation manuals and technical materials;
Long-term free software version upgrades and enhancements;
Replacement parts charged at cost or manufacturer price.

Warranty Policy

Free warranty period: 1 year
During the warranty period, HISURP will provide free replacement for parts with quality issues or damage not caused by improper use.
A discounted lifetime paid warranty is also available.

On-Site Guidance

HISURP personnel can provide on-site installation and repair guidance with no labor charge. If repairs are required from HISURP personnel, relevant local charges will apply.

Intelligent and Remote Services

For units equipped with intelligent functions, HISURP provides more efficient service methods.

IoT-Enabled Units

Units equipped with the Internet of Things can be remotely monitored through the platform for:

Remote monitoring
Operating analysis
Fault early warning

Remote-Control Enabled Units

Units equipped with remote control can support:

Remote diagnostics
Control strategy optimization
Simplified operation and maintenance

Customer Guidance and Training

Detailed illustrated instruction manuals are provided to guide daily operation and maintenance.

Get Free Consultation

From customization and product development to quality assurance, delivery protection, and long-term after-sales support, HISURP is committed to providing reliable Industrial Air Conditioner service for demanding applications.

Contact HISURP to discuss your project requirements and customized solution needs.